Privacy Policy

We collect information you provide directly to us when placing an order, completing our Skin Match quiz, or contacting customer care. • Contact Details: Full name, shipping address, billing address, email address, and telephone number. • Transaction Records: Products purchased, order amounts, and delivery timestamps. • Skin Profile Preferences: Skin type, hydration concerns, and sensitivities voluntarily shared during our Skin Match routine quiz. We never collect or store full credit card numbers or sensitive CVV codes on our servers.

All payment transactions are securely processed through Stripe, a certified Level 1 PCI-DSS service provider. Your payment credentials are tokenized directly from your browser to Stripe's encrypted vault using TLS 1.3 encryption. Seoul Dews personnel never have access to, nor do we store, your full credit card numbers or security verification codes.

We use essential and functional cookies to ensure our storefront operates seamlessly: • Essential Session Cookies: Maintain your shopping cart, skin quiz selections, and active session state. • Performance & Analytics: Help us monitor site speed, catalog interactions, and checkout reliability. You can configure your browser to decline non-essential cookies, though certain store features such as real-time bag drawer updates may be impacted.

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents enjoy specific privacy rights: • Right to Know & Access: You may request disclosure of categories and specific pieces of personal information collected about you. • Right to Delete: You may request deletion of personal information we have collected, subject to statutory retention exceptions. • Right to Correct: You may request correction of inaccurate personal records. • No Sale or Sharing of Personal Information: Seoul Dews does not sell personal information or share it for cross-context behavioral advertising. • Non-Discrimination: We will never discriminate against you, change product prices, or degrade service quality for exercising your statutory privacy rights. To exercise your rights, email our team at support@seouldews.com with the subject line 'CCPA Request'.

We do not sell, rent, or trade your personal data. We disclose necessary information strictly to trusted third-party partners required to fulfill your skincare orders: • Logistics Carriers: USPS Priority Mail receives your recipient name and shipping address solely for dispatch and tracking from our California hub. • Payment Infrastructure: Stripe processes payment authorization and refunds. • Customer Communications: Automated transactional order confirmations and dispatch tracking notifications.

We retain personal information only for as long as necessary to fulfill orders, provide customer support, comply with legal accounting obligations, and resolve disputes. We implement industry-standard administrative, physical, and technical safeguards at our California logistics center to protect your personal data against unauthorized access, destruction, or disclosure.